Staff Development

Staff Development

We are committed to providing ongoing training for our employees, to continually update their skills and ensure we can provide the highest quality care and meet residents’ needs.

We provide carers with all the support and training they need to carry out a job that can be very emotionally challenging. With regular supervision and office support, combined with ongoing and specialised training we ensure that our carers understand the high standards of care expected by our Care Manager.

Carers are given training on issues that help them develop as better overall carers, as well as deal with very specific situations, including:

  • Dementia
  • Medication management and compliance
  • End of life care

The staff team includes a Care Manager – this person is either a registered nurse or has a National Vocational Qualification (NVQ) at level 4 Registered Managers’ Award.

The Care Manager is supported by team leaders trained to a high standard either working towards or achieved a level 3; our care assistants trained and working towards or achieved a minimum of a level 2 NVQ in Health and Social Care/QCF Diploma.

Our Principal Chef holds an NVQ Level 3 in Hospitality Supervision Certificate.

Every member of staff who comes to join us takes part in a comprehensive induction programme and attends relevant courses, such as moving and handling, infection control, safeguarding, fire training and food hygiene. The induction process guides employees through our values and standards.

We also carry out Disclosure & Barring Service Checks (DBS/CRB) checks as standard.

We offer a range of innovative courses, leadership and other vocational qualifications. These courses bring with them nationally accredited vocational qualifications, diplomas and apprenticeships.


My family and I are really impressed with the care given to Dad. The staff are caring, always on hand to help anyone and answer any problems we may have. It is a very happy home, with staff and residents always smiling.